Tram Hijinks - Part 2

So today I'm waiting for the number 72 tram again. I arrive at 9:07. The tram is scheduled to arrive at 9:10. 9:10 passes. The next tram is scheduled to arrive at 9:19. 9:19 passes. I decide to ring the Metlink Information line to see if there's going to be an even longer delay. The conversation went something like this:

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Recorded Message: All our operators are currently busy. Your call will be answered shortly.

30 seconds pass

Phone Operator (P.O): Hello. Metlink. This is [Insert indescipherable name here]. How may I help you?

Me: Hi. I've been waiting for the number 72 tram to Melbourne University for about 20 minutes and I'm just wondering if you know if there's been an accident or something that's delaying the tram?

P.O: No. There's nothing that I know of. I'll just check though.

Checking sounds

P.O: Oh. Yeah. There's a [insert indescipherable object here] blocking the trams. They've said it should take about 20 minutes to clear and that was 15 minutes ago. So there should be a tram in 5 minutes. Is that okay?

Me: Yeah. That's fine. Thanks.

Hang Up

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Alternative Ending:

P.O: Oh. Yeah. There's a [insert indescipherable object here] blocking the trams. They've said it should take about 20 minutes to clear and that was 15 minutes ago. So there should be a tram in 5 minutes. Is that okay?

Me: No. It's not really okay. I mean, I'm going to be late, not that it matters. Plus, I've been sitting on this bench for about 20 minutes. It was lucky I have a portable music player otherwise I'd probably be asking for a bit more from you; perhaps some kind of "We're so sorry about the problems we've been having with our system. Here, have a life-time Zone 1,2 & 3 ticket" apology gift.

O.R.